All guests and their visitors staying at Hook Farm are required to observe the following conditions:
You booking is for the unit, size, dates and the number of people as stated on your booking confirmation. We cannot guarantee a particular pitch or area of the park. We request that you only use breathable ground sheets and for stays over 7 days we will ask you move your tent to preserve the grass.
From 1st March to 24th May and from 5th September to 31st October you are welcome to arrive anytime from 1.00pm to 6.00pm. From 25th May until 4th September you are welcome to arrive from 1.00pm to 8.00pm. All arrivals must register with reception before going on to the park. Pitches must be vacated by 10.30am on day of departure. Unfortunately, we do not have parking available on site before 1.00pm and we are unable to pitch new arrivals after dusk.
Please leave your pitch tidy and in particular free of any fossils or stones collected during the holiday. Outside of the High Season a late departure (through to 6pm) can be arranged by contacting reception by 10.00am on your departure day, (subject to the pitch being available) for a small fee of £6.00.
If you would like to bring an additional vehicle please contact us at least 24 hours before arrival and we will reserve you parking (subject to availability). The cost is £3 per night.
We do not allow event shelters at anytime. Open sides gazebos up to 3m by 3m without a ground sheet can be booked out of peak season at an additional charge.
A member of our team will show you to your pitch, please pitch where requested and not to encroach on any other pitches, for fire risk limitation, safety and access. If you pitch outside your boundary or your unit is judged to be a risk to the safety or comfort of others, you will be asked to move. Please do not erect any additional tents or gazebos unless these are on your booking confirmation.
All dogs must be kept on a short lead at all times on the park. Please ensure that your dog does not cause annoyance to other park users and is never left unattended on the park. Any fouling must be cleared using the bins provided. Sorry, but we do not accept breeds which are listed in the Dangerous Dogs Act 1991.
The playing of vehicle stereos is strictly prohibited on the park. Musical instruments, radios, CD players and similar appliances should be used considerately during the day and should not disturb or be a nuisance to fellow campers. Noise in general must kept to an absolute minimum after 10.30pm and before 7.30am.
We do not guarantee TV reception on our park
No open fires are to be made on the park. Portable barbecues are permitted but must be at least 6′′ off the ground – if a stand is required please use the bricks which are available at water points. We do not allow wood or wood chip products to be burnt in the BBQ – please only use charcoal. All BBQ’s to be put out by 10.30pm please.
Children must be supervised at all times and children under 8’s must always be accompanied by an adult in the washrooms. We ask that the play area is not used before 8.00am or after 8.30pm or sundown whichever is the earliest. Water games are not allowed anywhere on the park. We are sorry, but we do not allow children under 18 years to camp without their parents being present.
Please do not use these on the park.
The flying of kites is strictly prohibited due to the presence of overhead power cables across the park. Please be very cautious if erecting any flags near your pitch.
The above are strictly out of bounds to our guests, please do not touch any of the machinery on site.
Please note that the maximum supply to each pitch is 10amps. This is appropriate for such items as phone chargers, electric lights, travel fridges, camping kettles and camping heaters, etc. but items such as domestic kettles, cookers awning heaters may trip the supply and we therefore ask you not to use them. We do not allow the use of splitters on our site. We cannot be held responsible for any loss of food due to the tripping of power.
We have an external company Club Wifi who operate our Wifi and it is on a pay per use basis.
Please leave the basins, toilets and showers clean and tidy and as you would wish to find them. Showers are 20p which is to conserve water and to reduce queueing times. This will give you approx. a 4 minute shower.
Please note that certain areas of the park are terraced or fenced off. Please do not climb any of the banks or over any of the fencing. Vehicle access and pedestrian access must always be via designated roads or paths. The speed limit is strictly 5mph. The Lym Valley is designated a “Dark Valley” so the Park has restricted lighting at night, the use of a torch is strongly recommended.
During the Bank Holidays and School Holidays we require a minimum of 3 nights for advanced reservations. We do reserve some 2 night pitches at other times but we advise that these need to be booked early in the season. If you require a one night stay please make a request by phone or email.
Sorry, but in order to keep the park as peaceful as possible for everyone’s enjoyment we do not accept groups (which for us is more than 4 adults or more than 2 families who know each other) on the park. We also don’t accept single sex groups of 4 adults or more unless by prior arrangement.
We do not have visitor parking available on site except for Blue Badge Holders. One vehicle only can be parked on each pitch (motor home or camper van counts as one vehicle). Please advise any visitors to use the local pay and display car parks.
All tents, cars and personal belongings must be contained within the designated pitch. Small camping trailers (upto 3x4m) are welcome by prior arrangement only. We may have to assign you a larger pitch at an additional cost to allow space for a trailers. We are unable to give refunds if the pitch is vacated early (except in extenuating circumstances and at the park owner’s discretion). We reserve the right to refuse entry to anyone on the park without reason or remove any tent or caravan should it be considered necessary. The refund of the appropriate portion of any site rental shall be sufficient discharge of all obligations to any person who is required to vacate the park. The park owner shall not be liable for any loss or damage or accident to any persons or private property, however caused, whilst staying on the park or using the facilities or amenities.
All reservations made in advance are subject to the following terms and conditions: Booking can be made online and by debit card over the phone. All reservations made in advance require a deposit to be paid at the time of booking to reserve the pitch and the balance must be paid in the same way at least four weeks in advance of arrival (if the booking is made within four weeks of arrival full payment must be made immediately). Any deposit paid forms part of the total bill for the booking. The final bill is the total fee less any deposit paid.
A full refund will be given in the event of the cancellation of a holiday 28 full days prior to the arrival date. In the event of cancellation less than 28 full days prior to the arrival date, or in the event of an early departure of a booked holiday, we reserve the right to retain all monies paid unless the pitch can be re-let in which case a relevant refund will be made. In the event of failure to arrive without prior notice (and including failure to arrive by the latest Arrival Times specified above) we reserve the right to retain all monies paid.
The information taken at time of booking is required to be collected for the purposes of processing your reservation at Hook Farm. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.