Important Information

All guests and their visitors staying at Hook Farm are required to observe the following conditions:

Arrival and Departure

From 1st March to 30th April and from 6th September to 1st November we ask that you arrive between 1.00pm and 7.00pm. From 1st May to 5th September we ask that you arrive between and from 1.00pm to 8.00pm. All arrivals must register with reception before going on to the park. Pitches must be vacated by 11.00am on day of departure leaving the pitch in a tidy manner and, in particular, free of any fossils or stones collected during the holiday. Outside of the High Season a late departure (through to 6pm) can be arranged (subject to the pitch being available) for a small fee of £6.00.

Dogs

All dogs must be kept on a short lead at all times on the park and can be exercised in the dog walk area provided. Please ensure that your dog does not cause annoyance to other park users and is never left unattended on the park. Any fouling must be cleared using the bins provided. Sorry, but we do not accept Staffordshire or Pit Bull Terriers, Rottweilers, Dobermans and Bullmastiffs.

Noise

The playing of vehicle stereos is strictly prohibited on the park. Musical instruments, radios, CD players and similar appliances should be used considerately during the day and should not disturb or be a nuisance to fellow campers. Noise in general must kept to an absolute minimum after 11.00pm and before 7.30am.
BBQs & Fires: No open fires are to be made on the park. Portable barbecues are permitted but must be at least 6″ off the ground – if a stand is required please use the bricks we have made available. We do not allow wood or wood chip products to be burnt in the BBQ – please only use charcoal.

Children

Children must be supervised at all times and children under 8 must always be accompanied by an adult in the washrooms. We ask that the play area is not used before 8.00am or after 8.30pm or sundown whichever is the earliest. Water games are not allowed anywhere on the park. We are sorry but we do not allow children under 18 years to camp without their parents being present.

Electrical Hookup

Please note that the maximum supply to each pitch is 10amps. This is appropriate for such items as phone chargers, electric lights, travel fridges, camping kettles and camping heaters, etc. but items such as domestic kettles and awning heaters may trip the supply and we therefore ask you not to use them.

Washroom Facilities

Please leave the basins, toilets and showers clean and tidy and as you would wish to find them.

Vehicles, Terracing and Lighting

Please note that certain areas of the park are terraced. Please do not climb the banks and vehicle access must always be via designated roads. The speed limit is strictly 5mph. The Lym Valley is designated a “Dark Valley” so the Park has restricted lighting at night, the use of a torch is strongly recommended.
Minimum stay for advanced reservations – During the Bank Holidays and School Holidays we require a minimum of 2 nights for advanced reservations. If you require a one night stay please make a request by phone or email.

Groups and Visitors

Sorry, but in order to keep the park as peaceful as possible for everyone’s enjoyment we do not accept groups (which for us is more than 4 adults or more than 2 families who know eachother) on the park. We also don’t accept single sex groups of 4 adults or more unless by prior arrangement. Visitors are welcome and we charge £3.00 for parking if you are staying for more than 1 hour. We do reserve the right to refuse access to visitors at our own discretion.

General

All tents, cars and personal belongings must be contained within the designated pitch. Small camping trailers (upto 3x4m) are welcome at no extra charge. We are unable to give refunds if the pitch is vacated early (except in extenuating circumstances and at the park owner’s discretion). We reserve the right to refuse entry to anyone on the park without reason or remove any tent or caravan should it be considered necessary. The refund of the appropriate portion of any site rental shall be sufficient discharge of all obligations to any person who is required to vacate the park. The park owner shall not be liable for any loss or damage or accident to any persons or private property, however caused, whilst staying on the park or using the facilities or amenities.

Reservation

All reservations made in advance are subject to the following terms and conditions: Under normal circumstances all reservations made in advance require a deposit to be paid within 14 days of making to reservation and the balance must be paid in the same way at least four weeks in advance of arrival (if the booking is made within four weeks of arrival full payment must be made immediately). Please make cheques payable to “Hook Farm” and enclose an SAE if confirmation of booking is required. If you would like to pay by internet bank transfer please call us for the account details If you would like confirmation we have received the payment please send an email asking for confirmation. Any deposit paid forms part of the total bill for the booking. The final bill is the total fee less any deposit paid. The following is our Cancellation Policy; a full refund will be given in the event of the cancellation of a holiday fourteen full days prior to the arrival date. In the event of cancellation less than fourteen full days prior to the arrival date, or in the event of an early departure of a booked holiday, we reserve the right to retain all monies paid unless the pitch can be re-let in which case a relevant refund will be made. In the event of failure to arrive without prior notice (and including failure to arrive by the latest Arrival Times specified above) we reserve the right to retain all monies paid.